Month: November 2021

Meta - Office space

A glimpse into the rapidly emerging digital reality of the Metaverse

With the concept of Metaverse being fanned vigorously every day today, everyone wants to know about what this metaverse would entail especially after the big announcement made by Facebook recently. Let’s jump into a few scenarios that would soon become a reality. Connecting with people has always been the driving force behind this grand vision …

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Omnichannel Customer Experience vs Multichannel Customer Experience

Why should brands deliver Omnichannel Customer Experience?

What is an Omnichannel Customer Experience? Omnichannel customer experience is no new word. Its colloquial usage in meetings and discussions gave rise to a diluted interpretation of its meaning.  Omnichannel presence refers to a unified experience provided to the customer with the capability to interact with the business on multiple channels or platforms. As the …

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