Karnataka bank introduces
DhIRA a Virtual Assistant Experience powered by DaveAI
to emerge as the digital bank of the future.
A digital assistant is the answer.
The human touch helps build trust and have a positive experience while banking instead of the usual anxiety that comes with digital financial transactions.


Introducing DhIRA
Karnataka Bank in partnership with DaveAI has launched an AI powered virtual assistant called DhIRA on their websites and kiosks to take the role of a Karnataka bank’s Digital Human Interactive Relationship Assistant that guides users visiting their official platforms.
The DhIRA experience on Karnataka Bank’s website has been curated specifically for Karnataka Bank’s digital customers, enabling real time assistance while exploring the bank’s products and services.
DhIRA is powered by features that will help customers navigate the Karnataka bank’s platform seamlessly and discover the bank’s products and services accurately.
Features of DhIRA:
- Real time assistance to customers.
- Relevant responses after identifying customer intent.
- Consistent improvement of accuracy.
- Autocomplete questions or intents to save time
- Intent clarification throughout the conversation to avoid errors.
- Contextualized questions to help simplify product discovery.
- Constant guidance for navigation.
- Triggers and personalized nudges to determine the next best suitable action.
DhIRA in its earlier phases, was deployed in interactive kiosks in
3
Branches
& as a cash loan assistant it had more than
40K
Live customer sessions
Karnataka Bank about DhIRA
P Jayaram Bhat,
Chairman
Mahabaleshwara M.S,
MD CEO