Karnataka bank introduces

DhIRA a Virtual Assistant Experience powered by DaveAI

to emerge as the digital bank of the future.

When it comes to a digital journey in the banking sector today, customers getting stuck due to lack of assistance can be seen on a large scale. Losing interest due to lack of empathy is also a common dilemma. With the rising need to cater to the needs of the consumer digitally, providing products and services through digital channels is a necessity. Then how to deploy experiences that the market demands today and also make sure that the customers have a satisfactory response?

A digital assistant is the answer.
The human touch helps build trust and have a positive experience while banking instead of the usual anxiety that comes with digital financial transactions.

Introducing DhIRA

Karnataka Bank in partnership with DaveAI has launched an AI powered virtual assistant called DhIRA on their websites and kiosks to take the role of a Karnataka bank’s Digital Human Interactive Relationship Assistant that guides users visiting their official platforms.

The DhIRA experience on Karnataka Bank’s website has been curated specifically for Karnataka Bank’s digital customers, enabling real time assistance while exploring the bank’s products and services.

DhIRA is powered by features that will help customers navigate the Karnataka bank’s platform seamlessly and discover the bank’s products and services accurately.

Features of DhIRA:

  • Real time assistance to customers.
  • Relevant responses after identifying customer intent.
  • Consistent improvement of accuracy.
  • Autocomplete questions or intents to save time
  • Intent clarification throughout the conversation to avoid errors.
  • Contextualized questions to help simplify product discovery.
  • Constant guidance for navigation.
  • Triggers and personalized nudges to determine the next best suitable action.
DhIRA in its earlier phases, was deployed in interactive kiosks in

3

Branches

& as a cash loan assistant it had more than

40K

Live customer sessions

Karnataka Bank about DhIRA

” DhIRA is an innovative concept and has been conceptualized very well. It would definitely be a standout product in the banking industry.”
P Jayaram Bhat,

Chairman

5/5
” DhIRA is going to be the digital face of Karnataka Bank going forward. This strategy will revolutionize all the banking activities at all ends. “
Mahabaleshwara M.S,

MD CEO

5/5